Get Help

Search our documentation for self-help answers to your questions or issues.

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Office Hours
FASRC holds regular office hours to help users and labs with questions or issues.

Office Hours
FASRC Ticket
Create a help ticket with FASRC using our Portal. You can also email rchelp@rc.fas.harvard.edu

Create  Help Ticket
Service Center/Billing
Information for requesting, managing data storage allocations, changes, and billing. 

Storage Service Center
Purchasing Systems/Nodes
Informaiton on purchasing of nodes to supplement the cluster and increase a lab’s fairshare.

Hosted Systems
Storage Allocations
Storage allocation management and information through our Coldfront system (VPN required). 

FAS Research Computing status information page. 

Status Page
FAS Research Computing account information. 

Get An Account
Information on instruments and the SPINAL system.  

General IT Help
Desktop/laptop, email, WiFi, or other IT-related issues not specific to FASRC services.

Contact HUIT
FASRC/Informatics Portal
The FASRC/Informatics user Portal for accounts, tickets, etc. (FASRC login required). 

Portal Login
Other Resources
Other resources, further reading, and sites that FASRC users may find helpful. 

Other Resources

TIP: To help RC better help you, when submitting a ticket, be specific about the system and/or resource you’re having trouble with. A good guideline for your ticket description is to consider the who, what, where, when, and why of your problem. The more targeted your description, the faster RC can diagnose and resolve the issue.