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FAQ

a. Login and Authentication

How do I get a Research Computing account?

Before You Sign Up

If you are unsure whether you qualify for an RC account, please see Qualifications and Affiliations.

Please Note: You may have only one RC account. If you need to add cluster access or membership in a different/additional lab group, please submit a help ticket. Please do not sign up for a second account. This is unnecessary and against our account policies.

The Process

To request an account to access resources operated by Research Computing. (Odyssey Cluster, Storage, Software Downloads, Workstation access, Instrument sign-up, etc.), please proceed to the
Account Request Tool.

TIP: More information on using the signup tool can be found here.

Once you've submitted the request, the process is:

If You Selected: Internal/Using Harvard Key to verify your information and qualifications:

  1. The request is on hold while the PI is asked to approve or reject it.
  2. Once approved, the account is finalized and set up.
  3. Once finalized, you receive an automated email confirmation with your new account information and instructions for setting the password.

If You Selected: External/Not using Harvard Key to verify your information and qualifications:

  1. The request goes to RC personnel to check that it is complete and meets affiliation requirements.
  2. Once approved by RC, an email is sent to your PI to approve/reject the request.
  3. The request is on hold while the PI is asked to approve or reject it.
  4. Once approved, we finalize the account on our side (during business hours).
  5. Once finalized, you receive an automated email confirmation with your new account information and instructions for setting the password..

You can then proceed to set up your OpenAuth token and get connected to Odyssey. The turnaround time is directly related to the PI/Sponsor's approval of the account. External accounts are reviewed by RC staff during business hours and generally vetted and sent on to the PI/Sponsor for approval within one business day

NOTE! If you request "Odyssey Cluster Use" (the ability to run jobs on the cluster), you are required to complete the online Introduction to Odyssey course within 45 days of your account being issued.

CC BY-NC 4.0 This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at Attribution.

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Can I share an account? – Account Security Policies

The sharing of passwords or login credentials is not allowed under RC and Harvard information security policies. Please bear in mind that this policy also protects the end-user. Sharing credentials removes plausible deniability for the account holder in case of account misuse. Accounts which are in violation of this policy may be disabled or otherwise limited.

If you find that you need to share resources among multiple individuals, please contact us and we will be happy to assist you with finding a safe and secure way to do so.

CC BY-NC 4.0 This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at Attribution.

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How do I login to Odyssey?

Step 0: Ensure that you've requested an account, your PI has approved the account request, and that you've received an Account Approved notice from RC.

Step 1: Launch the OpenAuth application. For instructions on how to install and launch OpenAuth please see here.

Step 2: Launch a Terminal application.

Step 3: Using your Terminal application, connect through login.rc.fas.harvard.edu using ssh. If you are running Linux or Mac OSX it is as simple as running: ssh USERNAME@login.rc.fas.harvard.edu

USERNAME is the name you were assigned when you received your Research Computing account. (Add -Y if you have an X11 server installed and desire graphics support.) If you are on Windows, download PuTTY or your favorite ssh software and connect to login.rc.fas.harvard.edu.

You will be asked for your Research Computing password and OpenAuth Verification Code upon connecting. The hostname login.rc.fas.harvard.edu is a round-robin to some of our hosts named rclogin##.rc.fas.harvard.edu, so that is what you will see in your shell prompt once connected.

Note: In certain instances you will need to be logged on to the Research Computing VPN to access Odyssey. Please see the VPN setup page for instructions on how to logon to the Research Computing VPN.

For more details on access to the Odyssey cluster see the Access and Login page.

CC BY-NC 4.0 This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at Attribution.

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How do I reset my Research Computing account password?

Please click here to reset your Research Computing account password.

You will need to enter your email address there, then look for an email which will contain a unique password reset link.
Follow that link to a one-time password reset page.

Reminder: This is the only place your email address is used in regards to your RC account. You username is not your email address.

CC BY-NC 4.0 This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at Attribution.

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How do I unlock my locked Research Computing account?

Once your account is locked, your account will automatically unlock after 15 minutes.

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How do I install and launch OpenAuth?

Please click here to set-up OpenAuth.

The site will prompt you for your Harvard FAS Research Computing username and password. If you don’t yet have an account, you can request one here. Since the site uses email verification to authenticate you, you must also have a valid email address on record with Research Computing. All OpenAuth tokens are software-based, and you will choose whether to use a smart phone or java desktop app to generate your verification codes. Java 1.6 is required for the desktop app.

You must close your browser in order to logout of the site when you’re done. Once you have logged out, launch OpenAuth like any other application. You will need to use OpenAuth when accessing the Research Computing VPN and Odyssey cluster.

CC BY-NC 4.0 This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at Attribution.

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How do I logon to the Research Computing VPN?

Please see our VPN setup guide here.

Linux users please see our guide to using OpenVPN here.

 

CC BY-NC 4.0 This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at Attribution.

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CC BY-NC 4.0 This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at Attribution.